Right to Submit a Complaint
Under applicable Portuguese law, consumers may submit complaints concerning services provided by Lusitania Medieval through the Complaints Book.
Electronic Complaints Book
You can submit your complaint online through the official platform:
Contact Channels
Before submitting a formal complaint, you may also contact us so that we can try to resolve the matter amicably:
- Email: info@lusitaniamedieval.com
- Website: Contact form
Alternative Consumer Dispute Resolution (ADR)
In the event of a consumer dispute, the consumer may refer the matter to an alternative consumer dispute resolution entity under the applicable law.
Important Notice
The information on this page is provided for information purposes. Specialist legal review is recommended to ensure full compliance with obligations specific to your sector or location.